Shipping policy

Every effort is made to ensure that products on the Proleno website are in stock and can be quickly dispatched. We will contact you at the earliest opportunity if we find that we cannot supply an item. In this event, we will offer you either a full refund or allow you to exchange your order for any other available product to the same value.

Similarly, we will contact you if we find that an item you have ordered is temporarily unavailable. We will advise you of the anticipated delivery time. If the new delivery time is not acceptable, you may cancel your order and receive a full refund.

Our aim is to dispatch goods within one working day of receiving your order, subject to stock availability. This means that you should receive your order within 24-48 hours if dispatched to a mainland UK address.  Deliveries to Northern Ireland, Scottish Highlands, and Islands typically take 2-4 business days. We will endeavour to deliver your goods as quickly as possible, but we will not be liable for any loss caused to you by late delivery.

The delivery companies that we generally use are EVRi and DPD.